Wednesday, May 30, 2007
Was your customer service satisfactory?
This morning I had to call my health insurance company to find out if something is covered. The representative answered my question quickly and easily, and gave me the answer I wanted. Then she asked, "Was your customer service satisfactory?" Customer service? She just answered a question! I couldn't help laughing and said "Yes, as long as you told me the truth!" She didn't think it was funny, but earnestly assured me she had indeed told me the truth.